Last Updated: November 2019
Thank you for visiting the Vaasara Services (defined below). Vaasara Services are owned and operated by VAASARA FZ LLE and its affiliates (“VAASARA”), and we respect your privacy and are committed to maintaining your trust.
The following capitalized terms have the meanings indicated below. Please refer to our Subscriber Terms of Service or the VAASARA Consumer Agreement for any capitalized terms that are not defined in this policy.
“End User” means any individual who interacts with the VAASARA Services, including users of our mobile applications such as the VAASARA App, and individuals who book appointments, purchase services and otherwise interact with our Subscribers through the VAASARA Services.
“Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as VAASARA App usage data.
“Personal Information” is information that identifies you as an individual or relates to an identifiable person, such as name, postal address, telephone number, email address, and social media account ID. It does not include strings of code such as browser cookie IDs.
“Subscriber” is any business or entity that subscribes to (or otherwise accesses or uses) our Software Service.
We collect information about you whenever you use the VAASARA Services, for example:
We may use your Personal Information for legitimate business purposes, including:
We may disclose your Personal Information:
Where applicable law allows for such a request, if you would like to request to access, correct, object to the use, restrict or delete Personal Information that you have previously provided to us, or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact VAASARA at email@example.com the subject line “Data Subject Request.” We will respond to your request consistent with applicable law.
For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request.
We will try to comply with your request as soon as reasonably practicable. Moreover, where you are an End User, VAASARA may need to forward your request and refer you to your Subscriber who may be better placed to address your request.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed.
If you are under 18 years of age and a user of the VAASARA Services, you may also be entitled to ask us to remove content or information that you have posted to the VAASARA Service by submitting a request to firstname.lastname@example.org. Please note that your request does not ensure complete or comprehensive removal of the content or information.
If you are a customer of one of our Subscribers and would no longer like to be contacted by one of our Subscribers, or would like request the exercise of a right as set out above in relation to Personal Information held by a Subscriber, please contact the Subscriber directly.
Information you provide may be used by VAASARA for marketing purposes such as one-off promotional emailing, mobile text messages, direct mail, and sales contacts. We give you many choices regarding our use and disclosure of your Personal Information for marketing purposes. You may opt-out from:
Receiving electronic communications from us: If you are a user of the VAASARA App and no longer want to receive marketing-related emails or mobile text messages from us on a going-forward basis, you may opt-out of receiving these marketing-related emails or mobile text messages by sending a request for list removal to email@example.com changing your preferences in the VAASARA App. If you have provided your information to VAASARA, and opt-out, VAASARA will put in place processes to honor your request. This may entail keeping some information for the purpose of remembering that you have opted-out.
Our sharing of your Personal Information with unaffiliated third parties for their (or their customers’) direct marketing purposes: If you would prefer that we do not share your Personal Information on a going-forward basis with unaffiliated third parties for their direct marketing purposes, you may opt-out of this sharing by emailing firstname.lastname@example.org the email that you have signed up or used in receiving the VAASARA Services.
We will try to comply with your request(s) as soon as reasonably practicable. Please also note that if you do opt-out of receiving marketing-related emails from us, we may still send you messages for administrative or other purposes directly relating to your use of the VAASARA Services, and you cannot opt-out from receiving those messages.
Our mobile applications may also send push notifications to your mobile device. If you have previously consented to receiving push notifications and no longer wish to receive them, you can also turn push notifications off at the device level. The applications may also request access to your device’s calendar application, camera, and microphone. If you have previously allowed access to your device’s calendar and no longer wish to allow access, you may edit the application settings at the device level.
We may use information we receive from or through you, to provide you with targeted advertisements or marketing communications we believe may be of interest to you, currently or in the future. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how- does-it-work . You can opt out of targeted advertising, if it is used by us, by following these links: FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://www.google.com/settings/ads/anonymous BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads Additionally, you may opt out of some of these services by visiting the Digital Advertising Alliance’s opt- out portal at: http://optout.aboutads.info/
Vaasara Services may offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose Personal Information through VAASARA public message boards, blogs, or forums, this information may be collected and used by others. To request removal of your Personal Information from our blog or community forum, contact us at email@example.com. In some cases, we may not be able to remove your Personal Information or some content (if, for example, it is reposted by another user), in which case we will let you know if we are unable to do so and why.
You can log in to some of the VAASARA Services using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and email address to pre-populate our sign up form. Some services like Facebook Connect give you the option to post information about your activities on our websites to your profile page to share with others within your network. In addition, when using some of our mobile applications we may allow you a chance to tell friends about our services by accessing the contacts in your Facebook or other social media account.
If you submit testimonials, ratings or reviews to the VAASARA Services, any Personal Information you include may or may not be displayed in the Service at the sole discretion of Vaasara. If you want your testimonial removed, please contact us at firstname.lastname@example.org.
We also partner with third-party service providers to collect and display ratings and review content on our web site.
We will retain your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:
The length of time we have an ongoing relationship with you and provide the VAASARA Services to you (for example, for as long as you have an account with us or keep using the VAASARA Services);
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the VAASARA Services, including our social media pages.
The security of Personal Information is a high priority at VAASARA. We seek to use reasonable technical, administrative and physical safeguards to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have any questions about the security of your interaction with us please refer to our Security Policy
Vaasara FZ LLE takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (https://www.vaasara.com/) cannot guarantee the security of any information that is disclosed online
The VAASARA Services are not directed or targeted at children under the age of (18), and we request that they do not provide Personal Information through the VAASARA Services.
The VAASARA Services are controlled and operated by us from the United Arab Emirates and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United Arab Emirates. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the VAASARA Services you understand that your information will be transferred to countries outside of your country of residence, including the United Arab Emirates, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.
We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g. information related to racial or ethnic origin, political opinions, religion or other beliefs, biometrics or genetic characteristics, trade union membership or criminal background) on or through the VAASARA Services or otherwise to us, except where explicitly requested or consented to.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes. Modifications will be effective on the day they are posted.
Vaasara Portal LLC
2404, DAMAC Smarts Heights,
Tecom, Al Barsha Heights,
Dubai, P. O. Box- 118033, UAE
or call us at
+971 (0) 4 552 2567
or contact us via email at email@example.com
You are using the Vaasara Services at your own risk. We do not make any warranties or representations, whether express or implied, arising out of law or otherwise in relation to the quality or accuracy of the content within the Vaasara Services, and we assume no liability or responsibility for any errors or omissions in the content of the Vaasara Services or in respect of any other issue with such suppliers, goods, services or activities. We may make changes to the content or material in the Vaasara Services without any prior notice. We are not under any commitment to update any content or material within the Vaasara Services.
We reserve the right at all times to disclose any information that you may provide to us through the Vaasara Services, to our legal representatives and advisors and any governmental or federal authority in the United Arab Emirates without any prior notice or prior consent requirement. We shall not be held responsible or accountable to you or any third party relying on you and in this respect you agree to fully indemnify us, for any loss, injury, claim or damage whether direct, indirect, consequential or punitive costs, liabilities, expenses, damages or otherwise that may be suffered by you through using this Vaasara Services or making purchases. We shall not be liable in respect of any virus, contaminating or destructive features or trojan that may affect your computer as a result of your use or access or interruption or inability to use or access the Vaasara Services or any third party links. You hereby waive any and all claims against us, our employees, shareholders, subsidiaries, divisions, affiliates, representatives, agents and licensors, arising out of your use or access or interruption or inability to use or access the Vaasara Services. We do not provide any warranties, whether express or implied, to you through the use of the Vaasara Services.
|Amazon Web Services||https://aws.amazon.com/privacy/|
Cookies and Similar Technologies Policy
Last Updated: December 16, 2018
In addition to the options provided above, you can refuse or accept cookies from our websites at any time by activating the settings on your browser. Information about the procedure to follow in order to enable or disable cookies can be found on your Internet browser provider’s website via your help screen. Please refer to http://www.allaboutcookies.org/manage-cookies/index.html for information on commonly used browsers.
If you want to clear all cookies left behind by the websites you have visited, here are links where you can download three programs that clean out tracking cookies:
VAASARA, FZ LLE.
Creative Towers, P.O. Box 4422,
Fujairah, UNITED ARAB EMIRATES
or call us at
+971 (0) 4 552 2567
Last Updated: November, 2019
Ensuring customer data is secure and readily available is a high priority at VAASARA. We maintain our digital properties and all associated data with technical, administrative and physical safeguards to protect against loss, unauthorized access, destruction, misuse, modification and improper disclosure. When You enter sensitive information (such as a credit card number) in our digital properties, We encrypt the transmission of that information using industry-standard encryption methods. No computer system or information can, however, ever be fully protected against every possible hazard. VAASARA is committed to providing reasonable and appropriate security controls to protect our Services, Associated Websites, and information against foreseeable hazards. If You have any questions about VAASARA security, You can contact Us at firstname.lastname@example.org.
This Security Policy contains defined terms, which are defined in the Agreement. Please refer to these defined terms in reviewing this Security Policy.
By accessing, viewing or using all or any part of the VAASARA digital properties by, for example, downloading any materials, or by completing any registration process via the associated websites, You are accepting the terms and conditions of the Agreement.
If You are agreeing to this Security Policy and Contract on behalf of a corporation or other legal entity, You represent that You have the authority to bind such entity and its affiliates to the Contract. If You do not have such authority, You must not enter into this Agreement and may not use any of Our Services or content.
Having considered the above Preliminary Matters and mutual agreements below, the PARTIES hereby agree as follows:
1. User Expectations
1.1. Cardholder Data Recommended Practices
1.1.1. We Recommend You adopt PCI DSS. Any merchant who accepts Visa or MasterCard credit cards for payment is subject to the Payment Card Industry Data Security Standard (PCI DSS), which outlines credit card processing merchants' responsibilities for the protection of Cardholder Data. We strongly recommend You follow the requirements of the PCI DSS when handling Cardholder Data. Please refer to the PCI DSS website for a complete list of all rules and restrictions that may apply: https://www.pcisecuritystandards.org/.
1.1.2. Disclaimer of Responsibility for Cardholder Data. If You use the optional Integrated Merchant Account service to process payments, VAASARA is responsible for protecting Cardholder Data only after such Cardholder Data is encrypted and received by VAASARA’s server(s). You remain responsible for the proper handling and protection of Cardholder Data until such Cardholder Data is encrypted and received by VAASARA’s server(s).
1.1.3. Cardholder Data Recommended Practices. At a minimum, You should implement the practices set forth below:
You should do the following:
Maintain updated anti-virus software on all workstations engaged in credit card processing and remove any programs that the anti-virus software flags as potentially malicious.
Restrict permission to install software on those computers to Subscriber’s business owner and/or trusted senior staff.
Maintain up-to-date versions of operating systems (e.g., Microsoft Windows or Macintosh OS) and web browsers (e.g., Internet Explorer, Safari or Firefox), with all security updates and patches installed.
Ensure that every individual that logs into the Services has a unique username and password that is known only by that individual.
Only store credit card account numbers in encrypted credit card fields designed for that purpose.
Destroy any hard copy documents that have Cardholder Data written on them.
You must not do the following through the Vaasara Services:
Share Your account or password;
Record Cardholder Data in notes, contact logs, or other unencrypted text fields within VAASARA.
1.2. VAASARA API Credentials Security Policy
Your API credentials are extremely powerful, and using them is a serious responsibility. If You use VAASARA API, You must follow the guidelines below to ensure that You’re accessing client data in a safe and secure way. Using Your API credentials indicates that You agree to the terms of this policy. If You or a member of Your team violates any of the items in this policy, You could permanently lose access to the VAASARA API without warning.
You should do the following:
Protect Your credentials.
Share Your credentials with Your team on a need-to-know basis.
Prevent SOAP-UI from putting full credentials in logs. Please note that it is Your responsibility to prevent this.
Make sure Your team understands that the credentials grant access to sensitive and confidential production data.
You must not do the following:
Share Your API password. Under no circumstance will VAASARA Staff request Your API password.
Store credentials on Your home computer, on a whiteboard, in Google Docs, on an unencrypted web server, or on public websites (e.g., Pastebin, GitHub, StackOverflow).
VAASARA reserves the right to delete any API credentials after 30 days of low activity (less than 100 calls).
2. VAASARA Expectations
2.1. Cardholder Data
VAASARA complies with the PCI DSS tier 1 standard. We are dedicated to the six (6) PCI DSS best security practices for credit card protection, which include, but are not limited to:
Maintaining a secure network
Protecting the Cardholder Data
Maintaining a Vulnerability Management Program
Implementing strong access control measures
Monitoring and testing production and development networks
Maintaining an Information Security Program and policies.
2.2. Personnel Security Measures.
Background Checks and NDA Agreements.
Our technical and management personnel with access to Subscriber Data are subjected to background checks prior to hiring, and must sign non-disclosure and data security agreements that protect both VAASARA and Subscriber Data.
Our personnel are not permitted to transfer Subscriber Data onto any hard drive, flash drive, mobile device, or other storage device, except those contained within either the primary data center or backup data center. Subscriber Data is not transferred to VAASARA corporate workstations.
3. Changes to this Security Policy
We may, in Our sole discretion, make changes to this Security Policy from time to time. Any changes We make will become effective when We post a modified version of the Security Policy to Our Website, and We agree the changes will not be retroactive. If you continue to use Vaasara Services after changes or updates, your consent will be automatically deemed provided.
4. Contact Us
If You have any questions regarding this Security Policy You can contact Us as followers
Vaasara Portal LLC
2404, DAMAC Smarts Heights,
Tecom, Al Barsha Heights,
Dubai, P. O. Box- 118033, UAE
or call us at
+971 (0) 4 552 2567
or email us at, email@example.com