VAASARA Privacy Policy

Last Updated: December 16, 2018

At VAASARA, FZ LLE. and our affiliates (“VAASARA”), we respect your privacy and are committed to maintaining your trust.

This Privacy Policy describes our practices in connection with information that we collect through:

our consumer-facing mobile application (“VAASARA App”),
our online business management software (“Software Service”),
our social media pages, HTML-formatted email messages that we send to you that link to this Privacy Policy, and any other VAASARA products and services offered through any other venues, websites and mobile applications that direct you to this Privacy Policy

Collectively the “VAASARA Services”.

When you access or use the VAASARA Services, you agree to the terms and conditions of this Privacy Policy.

  • 1. Defined Terms

    The following terms will have the meanings indicated below. Please refer to our Subscriber Terms of Service or the VAASARA Consumer Agreement for any capitalized terms that are not defined in this policy.

    “End User” means any individual who interacts with the VAASARA Services, including users of our mobile applications such as the VAASARA App, and individuals who book appointments, purchase services and otherwise interact with our Subscribers through the VAASARA Services.

    “Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as VAASARA App usage data.

    “Personal Information” is information that identifies you as an individual or relates to an identifiable person, such as name, postal address, telephone number, email address, and social media account ID. It does not include strings of code such as browser cookie IDs.

    “Subscriber” is any business or entity that subscribes to (or otherwise accesses or uses) our Software Service.

    Sometimes, we use the term “information” in this Privacy Policy, which may refer to either Personal Information or Other Information.

  • 2. Categories of Personal Information

    Contact details (e.g., name, address, email, telephone number),

    Personal details (e.g., date of birth, education, nationality),

    Financial and transaction data (e.g., purchase history, account information, shipping and billing information, etc.), and

    Other VAASARA Services related data (e.g., customer requests, statistics, etc.).

  • 3. How We Collect Information

    All credit/ debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third party. will not pass any debit/ credit card details to third parties.

    Through the VAASARA Services

    We collect information about you whenever you use the VAASARA Services, for example:

    If you are a customer of a Subscriber or simply a VAASARA App user, when you create an account on the VAASARA App, we may ask for Personal Information such as your name, email and postal address, social media account ID, and Other Information you may provide with your account.

    If you are a Subscriber, when you sign up for our Software Service, we ask for your company name, address, phone number, email, tax identification number, and other information about your business, as well as names and email addresses of authorized individuals on your account. We also collect Personal Information about your customers that they provide to the VAASARA Services when they initiate a transaction or otherwise interact with you, such as to book an appointment or make a purchase. If you attend one of our events (e.g., a tradeshow, webinar, or training), we may ask for your feedback, contact details or other information to follow-up with you, such as send you marketing communications consistent with your choices.

    We collect information about you when you interact with the VAASARA Services. For example, if you initiate a transaction through the VAASARA Service, such as a purchase, we may collect information about you, such as your name, email, phone number, address, as well as any other information you provide in order to process the transaction. This information may be shared with third parties for the same purposes. We encrypt credit card numbers using industry standard technology. We may also collect other Personal Information at the request of the Subscriber you are transacting with or through. We may also store information that your computer or mobile device provides to us in connection with your use of the VAASARA Services, such as IP address.

    From other sources
    In addition to the information we collect from you through VAASARA Services, we may receive information about you from other sources, such as public databases, strategic and joint marketing partners, social media pages and platforms, people with whom you are friends or otherwise connected on social media platforms, as well as from other third parties. For example, if you elect to connect your social media account to your VAASARA App account, certain information from your social media account may be shared with us, including information that’s part of your profile or your friends’ profiles. We may also collect other Personal Information through the VAASARA Services under the direction of our Subscribers.

    We need to collect Personal Information in order to provide the requested VAASARA Service to you. If you do not provide or enable us to collect the necessary information, we may not be able to provide the VAASARA Service. If you disclose any Personal Information relating to other people to us or to our service providers in connection with the VAASARA Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

  • 4. How Personal Information May Be Used

    We may use your Personal Information for legitimate business purposes, including:

    To provide the functionality of VAASARA Services and related support.

    To create, and administer accounts, fulfil and record transactions, and provide you with related assistance (e.g., technical help, answer inquiries relating to Personal Information, etc.).

    To send administrative information to you, for example, information regarding our services and changes to our terms, conditions, and policies.

    We will engage in these activities to manage our contractual relationship with you, with your consent, and/or to comply with a legal obligation.

    To provide you with marketing and promotional materials and opportunities, and facilitate social sharing.

    To send you marketing communications and offer other materials that we believe may be of interest to you, such as to send you newsletters or other direct communications.

    To share information with other marketers (and their service providers) to permit them to send you marketing communications, consistent with your choices.

    To allow you to participate in sweepstakes, contests or similar promotions.

    To facilitate social sharing functionality if you choose to do so.

    We will engage in this activity with your consent, to manage our contractual relationship with you, or where we have a legitimate interest.

    For reporting and trending.

    To better understand you and our other users, so that we can tune and personalize our offering.

    For trending and statistics, and to improve our products and services

    We will engage in this activity because we have a legitimate interest.

    To accomplish our business purposes.

    For audits, to verify that our internal processes function as intended and are compliant with legal, regulatory or contractual requirements.

    For fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft.

    For responding to legal duties, such as requests from public and government authorities.

    We will engage in these activities to comply with a legal obligation or because we have a legitimate interest.

    To the extent that we process your Personal Information based on your consent, you may withdraw your consent at any time.

  • 5. How Personal Information May Be Disclosed

    We may disclose your Personal Information:

    To our affiliates for the purposes described in this Privacy Policy. VAASARA, FZ LLE. is the party responsible for the management of the jointly-used Personal Information.

    To our strategic partners and third-party service providers who provide services such as website hosting, data analysis, payment processing services, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, credit card processing, auditing and other similar services.

    To our Subscribers if you are an End User and are using our VAASARA Services to interact with that Subscriber. Please contact the Subscriber you interact with directly for more information on that Subscriber’s privacy practices.

    To third parties to permit them (or their own customers) to send you marketing communications, consistent with your choices.

    To third-party sponsors of sweepstakes, contests and similar promotions, consistent with your choices.

    To you, through message boards, chat, profile pages and blogs and other services to which you are able to post information and materials, including as described in the sections below titled “Testimonials, Ratings and Reviews” and “Public Forum.”

    To your friends associated with your social media account, to other website users and as well as to your social media account provider, in connection with your social sharing activity, such as if you connect your Facebook account to your VAASARA App account or our social media pages.

    To business partners in the context of a corporate transaction. If VAASARA is involved in a sale or business transaction (e.g., merger or acquisition), VAASARA will retain a legitimate interest in disclosing or transferring your Personal Information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings). Such third parties may include, for example, an acquiring or target entity and its advisors.

    Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use it for all the purposes for which we use and disclose Personal Information. In some instances, we may combine Other Information with Personal Information. If we combine any Other Information with Personal Information, we will treat the combined information as Personal Information.

  • 6. How to access, correct, delete or exercise other rights regarding your Personal Information.

    Where applicable law allows for such a request, if you would like to request to access, correct, object to the use, restrict or delete Personal Information that you have previously provided to us, or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact VAASARA at support@vaasara.comwith the subject line “Data Subject Request.” We will respond to your request consistent with applicable law.

    For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request.

    We will try to comply with your request as soon as reasonably practicable. Moreover, where you are an End User, VAASARA may need to forward your request and refer you to your Subscriber who may be better placed to address your request.

    Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed.

    If you are under 18 years of age and a user of the VAASARA Services, you may also be entitled to ask us to remove content or information that you have posted to the VAASARA Service by submitting a request to Please note that your request does not ensure complete or comprehensive removal of the content or information.

    If you are a customer of one of our Subscribers and would no longer like to be contacted by one of our Subscribers, or would like request the exercise of a right as set out above in relation to Personal Information held by a Subscriber, please contact the Subscriber directly.

  • 7. Your choices regarding our use and disclosure of information.

    Information you provide may be used by VAASARA for marketing purposes such as one-off promotional emailing, mobile text messages, direct mail, and sales contacts. We give you many choices regarding our use and disclosure of your Personal Information for marketing purposes. You may opt-out from:

    Receiving electronic communications from us: If you are a user of the VAASARA App and no longer want to receive marketing-related emails or mobile text messages from us on a going-forward basis, you may opt-out of receiving these marketing-related emails or mobile text messages by sending a request for list removal to unsubscribe@vaasara.comor changing your preferences in the VAASARA App. If you have provided your information to VAASARA, and opt-out, VAASARA will put in place processes to honor your request. This may entail keeping some information for the purpose of remembering that you have opted-out.

    Our sharing of your Personal Information with unaffiliated third parties for their (or their customers’) direct marketing purposes: If you would prefer that we do not share your Personal Information on a going-forward basis with unaffiliated third parties for their direct marketing purposes, you may opt-out of this sharing by emailing unsubscribe@vaasara.comfrom the email that you have signed up or used in receiving the VAASARA Services.

    We will try to comply with your request(s) as soon as reasonably practicable. Please also note that if you do opt-out of receiving marketing-related emails from us, we may still send you messages for administrative or other purposes directly relating to your use of the VAASARA Services, and you cannot opt-out from receiving those messages.

    Our mobile applications may also send push notifications to your mobile device. If you have previously consented to receiving push notifications and no longer wish to receive them, you can also turn push notifications off at the device level. The applications may also request access to your device’s calendar application, camera, and microphone. If you have previously allowed access to your device’s calendar and no longer wish to allow access, you may edit the application settings at the device level.

  • 8. Tracking and Advertising

    We and our third party service providers may collect Other Information in a variety of ways. We and/or our third party partners may employ various tracking technologies, such as cookies, web beacons and analytics software, that help us better manage content on the VAASARA Services by informing us what content is effective. For more information on our use of cookies and similar technologies, please refer to our Cookies Policy.

  • 9. Social Media Features and Widgets

    The VAASARA Services includes social media features such as the Facebook Like button, and widgets, such as the Share This button or interactive mini-programs that run on our websites. These features may collect your IP address, which page you are visiting on our websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our websites. Your interactions with these features are governed by the privacy policy of the company providing it. See Section 22 for a list of third parties and their applicable privacy policies.

  • 10. Public Forum

    Our websites offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose Personal Information through VAASARA public message boards, blogs, or forums, this information may be collected and used by others. To request removal of your Personal Information from our blog or community forum, contact us at In some cases, we may not be able to remove your Personal Information or some content (if, for example, it is reposted by another user), in which case we will let you know if we are unable to do so and why.

  • 11. Facebook Connect

    You can log in to some of the VAASARA Services using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and email address to pre-populate our sign up form. Some services like Facebook Connect give you the option to post information about your activities on our websites to your profile page to share with others within your network. In addition, when using some of our mobile applications we may allow you a chance to tell friends about our services by accessing the contacts in your Facebook or other social media account.

  • 12. Testimonials, Ratings and Reviews

    If you submit testimonials, ratings or reviews to the VAASARA Services, any Personal Information you include may be displayed in the Service. If you want your testimonial removed, please contact us at

    We also partner with third-party service providers to collect and display ratings and review content on our web site.

  • 13. Third Party Payment Processor

    We currently use third party payment processors as a Third Party Offering for internet based payment services. If you wish to make a payment through VAASARA Services, your Personal Information may be collected by such processors directly and not by us, and will be subject to the third party’s privacy policy. See Section 22 for a list of third parties and their applicable privacy policies. We have no control over, and are not responsible for, third parties’ collection, use and disclosure of your Personal Information.

  • 14. Links To Other Websites

    This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including our Subscribers and any third party operating any Third Party Offering, site or other products and services used in connection with the VAASARA Services. The inclusion of a link does not imply endorsement of the linked site or service by us or by our affiliates.

    Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the VAASARA Services, including our social media pages.

  • 15. Data Retention

    We will retain your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

    The length of time we have an ongoing relationship with you and provide the VAASARA Services to you (for example, for as long as you have an account with us or keep using the VAASARA Services);

    Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or

    Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

    Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the VAASARA Services, including our social media pages.

  • 16. Security of Your Information

    The security of Personal Information is a high priority at VAASARA. We seek to use reasonable technical, administrative and physical safeguards to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have any questions about the security of your interaction with us please refer to our Security Policy

    Vaasara FZ LLE takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, ( cannot guarantee the security of any information that is disclosed online

  • 17. Use of Service By Minors

    The VAASARA Services are not directed or targeted at children under the age of (18), and we request that they do not provide Personal Information through the VAASARA Services.

  • 18. Cross-Border Transfer

    The VAASARA Services are controlled and operated by us from the United Arab Emirates and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United Arab Emirates. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the VAASARA Services you understand that your information will be transferred to countries outside of your country of residence, including the United Arab Emirates, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.

  • 19. Sensitive Information

    We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g. information related to racial or ethnic origin, political opinions, religion or other beliefs, biometrics or genetic characteristics, trade union membership or criminal background) on or through the VAASARA Services or otherwise to us, except where explicitly requested or consented to.

  • 20. Changes to This Privacy Policy

    VAASARA may make changes to this Privacy Policy from time to time. Any changes we make will become effective when we post a modified version of the Privacy Policy to If we make any material changes to the Privacy Policy, we may also notify you by posting notice on our websites or within the applicable VAASARA Services, or by sending you an email. If you continue using the VAASARA Services after any notice of any such changes, it means you have accepted them. If you do not agree to any changes, you must stop using the VAASARA Services, as applicable. It is your obligation to ensure that you read, understand and agree to the latest version of The Privacy Policy. The “Last Updated” legend at the top of the Privacy Policy indicates when it was last updated.

    The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

  • 21. Contact Us

    If you have any questions regarding this Privacy Policy you can write to us at



    Creative Towers, P.O. Box 4422,


    or call us at

    +971 (0) 4 552 2567

    or contact us via email at

  • 22. Third Party Vendors

    The following is a list of current third party vendors that may either directly or indirectly collect information from you. Please review the relevant privacy policies (links current as of the date of publication of this Privacy Policy) for further information on how each third party handles your Personal Information:

    Third Party Name Privacy Policy/Notice Link
    Google Analytics
    Amazon Web Services

Cookies and Similar Technologies Policy

Last Updated: December 16, 2018

This Cookies & Similar Technologies Policy (“Cookie Policy”) describes the different types of cookies and similar technologies that are used on the websites of VAASARA, FZ LLE. and its affiliates (“VAASARA”). Please also consult our Privacy Policy to understand how we handle personal and other information in general.

  • 1. What are Cookies and Similar Technologies?

    Cookies are a standard feature of websites that allow us to store small amounts of data on your computer or other device about your visit to our websites. Cookies help us learn which areas of our websites are useful and which areas need improvement.

    Some cookies may facilitate additional website features for enhanced performance and functionality such as remembering preferences, allowing social interactions, analysing usage for website optimization, providing custom or localized content and pricing, allowing third parties to provide social sharing tools, and serving images or videos from third party websites. Some features on this site will not function if you do not allow cookies. We may link the information we store in cookies to Personal or Other Information you submit while on our websites.

    We also use technologies similar to cookies, such as web beacons or Flash Local Shared Objects, as described below.

  • 2. What Cookies and Similar Technologies Do We Use?


    We may use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies enable us to track and target the interest of our users to enhance the experience on our websites. We use various types of cookies:

    Essential cookies, persistent and session type, store information to enable core website functionality, such as Live Chat and Client ID remembrance.

    Functional cookies are cookies that are used to track your preferences, such as your preferred language or display settings, and customize the website to you. Some of these cookies may be essential cookies.

    Analytics cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our websites and our marketing campaigns.

    Advertising cookies may be set through our website by our advertising partners. Data may be collected by these companies that enable them to serve up advertisements on other websites that are relevant to your interests.

    Web Beacons/pixel tags

    Web beacons, also known as pixel tags, are tiny graphic objects that are embedded in a web page or email and are usually invisible to the user but allow checking that a user has viewed the page or email. We (or third party data or ad networks we work with) may use web beacons alone or in conjunction with cookies to compile information about our services, or other information we or they have collected. Web beacons may be used within our services to track email open rates, web page visits or form submissions. In some cases, we tie the information gathered by web beacons to our subscribers’ and end users’ personal information. For example, we use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. Web Beacons are also deployed by third parties, in connection with cookies, to serve interest-based (and other) advertising, as described in the below section titled “Advertising Networks”.

    Flash LSOs

    We use Flash Local Shared Objects (“Flash LSOs”) and other technologies to, among other things, collect and store information about your use of our websites. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use Flash LSOs to collect and store information. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also go to the Global Storage Settings Panel and follow the instructions (which explain, for example, how to delete existing Flash LSOs, how to prevent Flash LSOs from being placed on your computer without your consent, and how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications.

    Physical Location

    We collect the physical location of your device by, for example, using satellite, cell phone tower, or WiFi signals. We use your device’s physical location to provide you with location-based services and content. You may disable our use of certain location data through your device or browser settings, for example by disabling “Location Services” for the VAASARA App in iOS privacy settings.

    Analytics Software

    We and our third party tracking-utility partners use log files on our services to gather certain information automatically and store it for analytical purposes. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use third party partners such as Google Analytics, which uses cookies and other, similar technologies to collect and analyze information about use of our services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at Please see Section 22 of the Privacy Policy for a list of additional third party tracking partners integrated within the VAASARA Services.

    We also use this information to track and aggregate other information to analyze trends, administer our websites, track users’ movements around our services and to gather demographic information about our user base in the aggregate.

    Advertising Networks

    We partner with third party data or ad network(s) and other service providers to show you relevant ads (whether for our products or those of other companies), including ads displayed on our services and on other companies’ websites or apps, on any of your devices.

    We and our service providers may use cookies and web beacons to deploy and read cookie identifiers and Mobile Ad IDs, associated with your activities on our services, third party websites, mobile apps or other information we collect, to provide you targeted advertising based upon your interests. They may also use these technologies, along with activity information they collect, to recognize you across the devices you use, such as a mobile device and a laptop or other computer. These ad networks and their customers may also use any of this information to measure ad performance, understand their (or our) audience, or otherwise improve and enhance their marketing.

    Similarly, we or a third party data partner may associate cookies with hashed (non-human readable) versions of your registration data (e.g., your email address), along with other interest-based or demographic data. You can learn more about or opt out of this type of advertising through the links in the following paragraph.

    Mobile Opt Out

    You can opt out of having your Mobile Ad IDs used for interest-based mobile advertising by accessing the settings on your Apple or Android mobile device, as follows:

    Apple Devices: If you have an Apple device, you can opt out of most cross-app advertising by toggling Limit Ad Tracking to ‘ON’. This can currently be found under Settings > Privacy > Advertising.

    Android Devices: If you have an Android device, you can opt out of most cross-app advertising by clicking on Google Settings > Ads, and selecting the option to opt-out of interest-based ads.

    Please note that these platforms control how these settings work, so the above instructions may change. Likewise, if your device uses other platforms not described above, please check the settings for those devices.

    Web-Based Opt Out

    If you wish to opt-out of many of the ad platforms that serve or support interest-based advertising (or learn more about this type of advertising), go to, and to opt out in desktop and mobile web browsers. You may download the AppChoices app at to opt out in mobile apps. Please note that any opt-out from interest-based advertising will not result in the cessation of all advertising, as we, or our third party advertisers, may continue to serve you contextual-based advertising. Please also note that the above opt-out mechanisms are cookie-based, so if you change or modify your browser, or clear your cookies, you will need to opt out again.

  • 3. How Do I Manage Similar Technologies?

    In addition to the options provided above, you can refuse or accept cookies from our websites at any time by activating the settings on your browser. Information about the procedure to follow in order to enable or disable cookies can be found on your Internet browser provider’s website via your help screen. Please refer to for information on commonly used browsers.

    If you want to clear all cookies left behind by the websites you have visited, here are links where you can download three programs that clean out tracking cookies:


    We may change this Cookie Policy from time to time. Please take a look at the “LAST UPDATED” legend at the top of this page to see when this Cookie Policy was last updated. Any changes in this Cookie Policy will become effective when we make the revised Cookie Policy available on or through our websites.

    Contact Us.



    Creative Towers, P.O. Box 4422,


    or call us at

    +971 (0) 4 552 2567

Security Policy

Last Updated: December 16, 2018

    Ensuring customer data is secure and readily available is a high priority at VAASARA. We maintain our digital properties and all associated data with technical, administrative and physical safeguards to protect against loss, unauthorized access, destruction, misuse, modification and improper disclosure. When You enter sensitive information (such as a credit card number) in our digital properties, We encrypt the transmission of that information using industry-standard encryption methods. No computer system or information can, however, ever be fully protected against every possible hazard. VAASARA is committed to providing reasonable and appropriate security controls to protect our Services, Associated Websites, and information against foreseeable hazards. If You have any questions about VAASARA security, You can contact Us at


    This Security Policy should be read in conjunction with the Privacy Policy and as applicable, the VAASARA API Terms of Use, Terms of Service, and all Supplemental Terms because these documents constitute the agreement entered into between You and VAASARA (the “Agreement”).

    This Security Policy contains defined terms, which are defined in the Agreement. Please refer to these defined terms in reviewing this Security Policy.

    By accessing, viewing or using all or any part of the VAASARA digital properties by, for example, downloading any materials, or by completing any registration process via the associated websites, You are accepting the terms and conditions of the Agreement.

    If You are agreeing to this Security Policy and Contract on behalf of a corporation or other legal entity, You represent that You have the authority to bind such entity and its affiliates to the Contract. If You do not have such authority, You must not enter into this Agreement and may not use any of Our Services or content.


    Having considered the above Preliminary Matters and mutual agreements below, the PARTIES hereby agree as follows:

    1. User Expectations

    1.1. Cardholder Data Recommended Practices

    1.1.1. We Recommend You adopt PCI DSS. Any merchant who accepts Visa or MasterCard credit cards for payment is subject to the Payment Card Industry Data Security Standard (PCI DSS), which outlines credit card processing merchants' responsibilities for the protection of Cardholder Data. We strongly recommend You follow the requirements of the PCI DSS when handling Cardholder Data. Please refer to the PCI DSS website for a complete list of all rules and restrictions that may apply:

    1.1.2. Disclaimer of Responsibility for Cardholder Data. If You use the optional Integrated Merchant Account service to process payments, VAASARA is responsible for protecting Cardholder Data only after such Cardholder Data is encrypted and received by VAASARA’s server(s). You remain responsible for the proper handling and protection of Cardholder Data until such Cardholder Data is encrypted and received by VAASARA’s server(s).

    1.1.3. Cardholder Data Recommended Practices. At a minimum, You should implement the practices set forth below:

    You should do the following:

    Maintain updated anti-virus software on all workstations engaged in credit card processing and remove any programs that the anti-virus software flags as potentially malicious.

    Restrict permission to install software on those computers to Subscriber’s business owner and/or trusted senior staff.

    Maintain up-to-date versions of operating systems (e.g., Microsoft Windows or Macintosh OS) and web browsers (e.g., Internet Explorer, Safari or Firefox), with all security updates and patches installed.

    Ensure that every individual that logs into the Services has a unique username and password that is known only by that individual.

    Only store credit card account numbers in encrypted credit card fields designed for that purpose.

    Destroy any hard copy documents that have Cardholder Data written on them.

    You must not do the following:

    Share Your account or password;

    Record Cardholder Data in notes, contact logs, or other unencrypted text fields within VAASARA.

    1.2. VAASARA API Credentials Security Policy

    Your API credentials are extremely powerful, and using them is a serious responsibility. If You use VAASARA API, You must follow the guidelines below to ensure that You’re accessing client data in a safe and secure way. Using Your API credentials indicates that You agree to the terms of this policy. If You or a member of Your team violates any of the items in this policy, You could permanently lose access to the VAASARA API without warning.

    You should do the following:

    Protect Your credentials.

    Share Your credentials with Your team on a need-to-know basis.

    Prevent SOAP-UI from putting full credentials in logs. Please note that it is Your responsibility to prevent this.

    Make sure Your team understands that the credentials grant access to sensitive and confidential production data.

    You must not do the following:

    Share Your API password. Under no circumstance will VAASARA Staff request Your API password.

    Store credentials on Your home computer, on a whiteboard, in Google Docs, on an unencrypted web server, or on public websites (e.g., Pastebin, GitHub, StackOverflow).

    VAASARA reserves the right to delete any API credentials after 30 days of low activity (less than 100 calls).

    2. VAASARA Expectations

    2.1. Cardholder Data

    2.1.1. PCI-DSS.

    VAASARA complies with the PCI DSS tier 1 standard. We are dedicated to the six (6) PCI DSS best security practices for credit card protection, which include, but are not limited to:

    Maintaining a secure network

    Protecting the Cardholder Data

    Maintaining a Vulnerability Management Program

    Implementing strong access control measures

    Monitoring and testing production and development networks

    Maintaining an Information Security Program and policies.

    2.2. Personnel Security Measures.

    Background Checks and NDA Agreements. 

    Our technical and management personnel with access to Subscriber Data are subjected to background checks prior to hiring, and must sign non-disclosure and data security agreements that protect both VAASARA and Subscriber Data.

    Transfer Restrictions.

    Our personnel are not permitted to transfer Subscriber Data onto any hard drive, flash drive, mobile device, or other storage device, except those contained within either the primary data center or backup data center. Subscriber Data is not transferred to VAASARA corporate workstations.

    3. Changes to this Security Policy

    We may, in Our sole discretion, make changes to this Security Policy from time to time. Any changes We make will become effective when We post a modified version of the Security Policy to Our Website, and We agree the changes will not be retroactive. 

    4. Contact Us

    If You have any questions regarding this Security Policy You can contact Us



    Creative Towers, P.O. Box 4422,


    or call us at

    +971 (0) 4 552 2567

    or email us at,

VAASARA API Terms of Use

Last Updated: December 16, 2018


By accessing or using any application programming interfaces offered by VAASARA and/or its affiliate DEEP LEARNING LLC. (collectively, the “API” or “VAASARA API”), you and, if applicable, the company you represent (collectively, “you” or “your”) agree to be bound by these API Terms of Use (“Agreement”). This Agreement is a legal contract between you and VAASARA, FZ LLE. and/or DEEP LEARNING LLC. respectively, depending on which of the two companies’ Content (as defined below) you are linking with through the API. Any reference to “VAASARA”, “we” or “us” in this Agreement will be deemed to be a reference to VAASARA, FZ LLE. and/or DEEP LEARNING LLC. accordingly, unless explicitly specified otherwise in this Agreement. If you do not have the authority to enter this Agreement, or if you do not agree with the Agreement, you may not access or use the API.

If you do not want to agree to these API Terms of Use, you must not access or use the API. We may revise and update this Agreement time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the API thereafter. Your continued use of the API following the posting of a revised Agreement means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

This Agreement incorporates the following documents by reference:

VAASARA, FZ LLE. Terms of Service and/or DEEP LEARNING LLC., Subscription Services Agreement where appropriate

VAASARA, FZ LLE. Security Policy and/or DEEP LEARNING LLC., Security Policy where appropriate

VAASARA, FZ LLE. Branding Guidelines

VAASARA, FZ LLE. Professional Services

  • 1. Definitions

    “Application” means any application that you develop using the VAASARA API to use, search, display, upload, and/or modify the VAASARA Content.

    “VAASARA Content” or “Content” means all content, data, and other information made available on the VAASARA/ DEEP LEARNING LLC. website or software (“VAASARA Website”) and, in relation to VAASARA, FZ LLE. only (and not DEEP LEARNING LLC.) the consumer-facing downloadable mobile app made available by VAASARA, FZ LLE. and known as the “VAASARA App,” which allows consumers to find, book and pay for classes and other services offered by participating Subscribers.

    “VAASARA Data” means any data or information VAASARA obtains from its customers and/or end users.

    “Service” means the VAASARA services, including, but not limited to, online business management software services designed specifically for businesses in the wellness industry, made available through the VAASARA Website and VAASARA App.

    “Subscriber” mean a “Subscriber” as defined in the VAASARA, FZ LLE. Privacy Policy and “Company” as defined in the DEEP LEARNING LLC. Privacy Policy.

  • 2. License

    Subject to the terms and conditions of this Agreement, VAASARA grants you a revocable, limited, non-exclusive, non-sublicensable, non-transferable license to access and use the API solely for the purpose of developing, testing, displaying, and distributing your Application. VAASARA may revoke this license at any time for any reason. You will not, and will not permit any person, directly or indirectly, to reverse engineer, disassemble, reconstruct, decompile, translate, modify, copy, rent, modify, or alter, other than as explicitly permitted hereunder, create derivative works of the API or any other portion of the Service.

  • 3. Modifications

    VAASARA reserves the right to modify the Service or the API (or any part thereof) at any time in its sole discretion. Upon release of any new versions of the API, VAASARA reserves the right to require you to obtain and use the most recent version of the API in order to obtain functionality of your Application with the Service.

  • 4. Support

    VAASARA may, but is under no obligation to, provide basic technical support in connection with your use of the API. Any such support will be provided via web forums, FAQs, or other internet-based documentation made available to authorized developers in VAASARA’s sole discretion.

  • 5. Application Guidelines

    You may develop, display or distribute Applications that interact with the API. You agree that you are solely responsible for any Application that you develop, and that any such Application must comply with VAASARA, FZ LLE. Branding Guidelines, where applicable, which are incorporated herein by reference.

  • 6. API Call Limitations

    VAASARA may limit the number of API calls you are permitted to make during any given period. VAASARA will determine call limits based on various factors, including the ways your Applications may be used or the anticipated volume of use associated with your Applications. If you exceed the call limits established by VAASARA, we reserve the right to charge you for excess API calls or to terminate your access to the API in accordance with Section 11. In no event will unused API calls roll over to the next day or month, as applicable.

  • 7. Ownership

    You acknowledge and agree that the Service, the VAASARA Content, including VAASARA’s trademarks and logos, and the API are protected by applicable intellectual property laws and treaties (whether those rights happen to be registered or not, and wherever in the world those rights may exist). As between You and VAASARA, the Service, the VAASARA Content, including VAASARA’s trademarks and logos, and the API, together with any and all intellectual property rights contained in the foregoing, are and will at all times remain the sole and exclusive property of VAASARA. You agree that at no time during or after the termination of this Agreement will you attempt to register any trademarks (including domain names) that are derived from or confusingly similar to those of VAASARA, or will you buy or otherwise arrange to use any such domains to redirect internet content to your site. All uses by you of VAASARA’s logos or trademarks shall inure to the sole benefit of VAASARA.

  • 8. Non-Permitted Purposes; API Restrictions

    You are responsible for your own conduct, and the conduct of any third party accessing the API on your behalf, while using the API and for any consequences thereof. You will use the API only for purposes that are legal, proper and in accordance with this Agreement and any applicable policies or guidelines provided by VAASARA, as they may be amended from time to time. In addition to the other restrictions contained herein, you agree that when using the API, you will not do the following, attempt to do the following, or permit your end users or other third parties to do the following:

    1) Disparage VAASARA or knowingly tarnish the name, reputation, image or goodwill of VAASARA in connection with your Application or use of the API;

    2) Modify, obscure, circumvent, or disable any element of the API or its access control features;

    3) Extract, provide or otherwise use data elements from the VAASARA Data to enhance the data files of third parties;

    4) Use the API in a product or service that competes with products or services offered by VAASARA, including the Service;

    5) Attempt to circumvent any security measures or technical limitations of the API or the Service;

    6) Use the API in any manner or for any purpose that violates any law or regulation, any right of any person, including but not limited to the intellectual property rights or rights of privacy of such person, or to engage in activities that would violate any fiduciary relationship, any applicable local, state, federal, or international law, or any regulations having the force of law, or which otherwise may be harmful, in VAASARA’s sole discretion, to VAASARA, its providers, or Subscribers or end users of the Service;

    7) Sell, lease, or sublicense the API or access thereto;

    8) Use the API in a manner that detrimentally affects the stability of VAASARA’s servers or the behavior of other applications using the API;

    9) Create or disclose metrics about, or perform any statistical analysis of, the API or the Service;

    10) Use the API on behalf of any third party;

    11) Make API calls exceeding a reasonable amount per day, as determined in VAASARA’s sole discretion and in accordance with this Agreement;

    12) Crawl, screen scrape or data mine VAASARA Content or VAASARA Data;

    13) Use any robot, spider, site search/retrieval application, or other device to retrieve or index any portion of the Service or collect information about Subscribers or users of the Service for any unauthorized purpose;

    14) Use the API to aggregate, consolidate or otherwise arrange, display or make available VAASARA Content or VAASARA Data in combination with any third party or any VAASARA competitors’ content or data, for any commercial purpose or in any manner that VAASARA determines could diminish the value or integrity of its business or brand;

    15) Use the API in an Application containing any of the following content: adult content; pyramid schemes, chain letters or disruptive commercial messages or advertisements; infringing, or obscene content; content promoting or instructing about illegal activities or promoting physical harm or injury against any group or individual; content infringing any patent, trademark, copyright, trade secret or other proprietary right of any party; content defaming, abusing, harassing, stalking, threatening or violating any rights of privacy and/or publicity; content disparaging of VAASARA or its licensors, licensees, affiliates, or partners; or anything other inappropriate or unlawful content;

    16) Transmit any viruses, worms, defects, Trojan horses, or other disabling code, via the API or otherwise, to Service or the computers or networks used by VAASARA, users or Subscribers of the Service or any other third parties;

    17) Access VAASARA Data without the authorization of the VAASARA Subscriber or use VAASARA Data in any way beyond the purpose for which the Subscriber provided you access under the agreement between you and the Subscriber. For the avoidance of doubt, this restriction is in addition to any other restrictions you agreed to with any applicable Subscriber to the Service; or

    18) Cache (in excess of 48 hours), collect, compile, store, transfer or utilize VAASARA Data or any other data derived from VAASARA, the Service or VAASARA's computer system(s) or database(s), including but not limited to cardholder data, customer addresses, passwords or any other identifying information about any end user.

  • 9. Service Providers

    You may work with third party service providers as necessary to facilitate your performance and obligations under this Agreement only if you require any such service provider to be bound by conditions and restrictions at least as protective of VAASARA and its Subscribers and users as set forth in this Agreement. You acknowledge and agree that you shall be fully responsible for any act or omission by any service provider you use to facilitate your performance or obligations hereunder. Any such act or omission that amounts to a breach of this Agreement will be deemed a breach by you.

  • 10. Fees and Payments

    VAASARA calculates and bills its fees and charges on a monthly basis. Commencing thirty (30) days from the date you receive access to Subscriber data (“Effective Date”) and continuing on the same day of the month as the Effective Date for each calendar month thereafter and continuing until the Termination Date, you shall pay VAASARA any fees charged under this Agreement, as may be amended by VAASARA, in its sole discretion, from time to time. Changes to the fees are effective thirty (30) days after being posted at the above link. Usage fees, if any, will be invoiced on a monthly basis for activity from the previous calendar month. In addition to the API fees, you will be responsible for all other fees associated with use of any VAASARA API. All fees made by you under this Agreement will exclude, and you will pay, any taxes associated with such fees, your Application, or this Agreement.

  • 11. Right to Terminate

    1) Termination, Suspension, or Discontinuance. VAASARA reserves the right to suspend or terminate your API access at any time (a) if we believe you have violated this Agreement (including the documents incorporated by reference) or, in our sole discretion, if we believe the availability of the APIs in your Application is not in our or our users' best interests or (b) otherwise for any reason or no reason at all, without liability for such suspension or termination. We may suspend or terminate your use of all or any of the APIs at any time. We may also impose limits on certain features and services or restrict your access to some or all of the APIs or the content they provide. Such change, suspension or termination of the API may cause your existing services using the API to stop functioning properly. All of our rights herein may be exercised without prior notice or liability to you.

    2) Your Termination. You may terminate this Agreement by notifying VAASARA in writing of your intention to terminate your use of the API, ceasing use of the API and deleting your access credentials.

    3) Effect of Termination. Upon any termination of this Agreement, you will promptly delete and remove all calls to the API from all web pages, scripts, widgets, applications, and other software in your possession or under your control; promptly destroy and remove from all computers, hard drives, networks and other storage media all copies of the API; and you will promptly certify in writing to VAASARA that such actions have been taken.

  • 12. Your Use of Third Party Services

    We may make available third party products or services, including, for example, third party applications, implementation and other consulting services (“Third Party Services”). Any use by you of such Third Party Services, and any exchange of data between you and any provider of such Third Party Services, is solely between you and the applicable provider of Third Party Services. You use Third Party Services at your own risk and we disclaim all liability related thereto. We do not warrant or support Third Party Services, whether or not they are designated by us as “certified” or otherwise.

  • 13. Disclaimer of Any Warranty


  • 14. Limitation of Liability


  • 15. Release and Waiver

    To the maximum extent permitted by applicable law, you hereby release and waive all claims against VAASARA, and its subsidiaries, affiliates, directors, officers, agents, licensors, co-branders or other partners, and employees from any and all liability for claims, damages (actual and/or consequential), costs and expenses (including litigation costs and attorneys’ fees) of every kind and nature, arising from or in any way related to your use of the VAASARA API. You understand that any fact relating to any matter covered by this release may be found to be other than now believed to be true and you accept and assume the risk of such possible differences in fact. In addition, you expressly waive and relinquish any and all rights and benefits which you may have under any other state or federal statute or common law principle of similar effect, to the fullest extent permitted by law.

  • 16. Indemnification

    You shall indemnify, defend and hold harmless VAASARA and its subsidiaries, affiliates directors, officers, employees, successors and assigns from and against any and all judgments, settlements, damages, penalties, costs and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of any third party claim relating to your breach or alleged breach of this Agreement.

  • 17. Confidential Information

    “Confidential Information” includes all information provided by VAASARA to you under these this Agreement, including without limitation, Subscriber data, business plans and processes, and any other information which should be reasonably considered to be confidential in nature. You will not use or disclose Confidential Information other than as required to perform under this Agreement or as otherwise expressly permitted by this Agreement. The parties acknowledge that monetary damages may not be a sufficient remedy for unauthorized use or disclosure of Confidential Information and that VAASARA will be entitled (without waiving any other rights or remedies) to such injunctive or equitable relief as may be deemed proper by a court of competent jurisdiction, without obligation to post any bond. Any information provided by you to VAASARA hereunder is considered by VAASARA to be non-confidential. VAASARA has no duty, express or implied, to pay any compensation for the disclosure or use of any such information provided by you to VAASARA. You acknowledge and agree that any information you provide to VAASARA is solely considered a business relationship under this Agreement and you have no expectation of payment.

  • 18. Publicity

    You may promote your Application, including talking to traditional and online media and your users about your Application, so long as you do so truthfully and without implying that your Application is created or endorsed by VAASARA. You may not issue any formal press release relating to this Agreement or your relationship with VAASARA without VAASARA’s prior written consent. VAASARA reserves the right to issue publicity and promotional materials mentioning and/or describing your Application without your consent.

  • 19. Privacy Policy

    By using our API, you are indicating that you’ve read the VAASARA, FZ LLE. Privacy Policy/DEEP LEARNING, LLC. Privacy Policy and agree to its terms. VAASARA, FZ LLE./ DEEP LEARNING, LLC. may use information in accordance with their Privacy Policy. Without limitation, you acknowledge and agree that VAASARA, FZ LLE./ DEEP LEARNING, LLC. may process your data, including personal data of your representatives, for the purpose of performing the Agreement and providing the API and related functions, such as billing and support, as well as to send direct marketing communications to your representatives data science, aggregation or anonymization, product or service improvement and reporting, and 478 other purposes set out in their Privacy Policy. You represent and warrant that you are authorized to process your data and make such data available to VAASARA, FZ LLE./ DEEP LEARNING, LLC. or their customers for uses as set out in the Agreement and Privacy Policy, including through appropriate notice, consent and by your referring individuals to our Privacy Policy (notwithstanding VAASARA, FZ LLE./ DEEP LEARNING, LLC.’s ability and right, to which you agree, to request consent, and provide notice and their Privacy Policy separately to individuals).

    Unless specifically agreed in writing between you and us, in relation to data that are subject to European Economic Area data protection rules, you acknowledge and agree that you act as an independent controller (i.e., not as a processor to us), without prejudice to any use or licensing restriction or condition under the Agreement. You are responsible for ensuring that any contractual arrangements required by applicable law are in place with API developers, including any relevant data processing and transfer agreement (including where appropriate standard contractual clauses) between (i) a VAASARA, FZ LLE./ DEEP LEARNING, LLC. Subscriber and you (where you are a third party developer), or (ii) a third party developer and you (where you are a VAASARA, FZ LLE./ DEEP LEARNING, LLC. Subscriber), and that we may deny or revoke access to the API if you do not do so. You represent and warrant that the Subscriber consents to the disclosure of personal data relating to it or its representatives and End Users (as defined in the VAASARA, FZ LLE./ DEEP LEARNING, LLC. Privacy Policy).

  • 20. Onward Transfer of Personal Data

    This Section 20 applies only in relation to VAASARA, FZ LLE. and not to DEEP LEARNING, LLC. As described in VAASARA Privacy Policy, available at You agree to (i) use and disclose any personal data you receive from VAASARA only for limited and specified purposes that comply with this Agreement, including Section 8 and that are consistent with the consent provided by the individual; (ii) provide the same level of protection for the personal data as described in the Privacy Shield Principles, available at, including appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access; (iii) notify VAASARA if you can no longer meet your obligations under section (ii) of this sentence and, upon notice, cease processing or take reasonable and appropriate steps to stop and remediate unauthorized processing of personal data; and (iv) assist VAASARA in responding to: (a) lawful requests by public authorities, including to meet national security or law enforcement requirements; and (b) individuals exercising their rights under the Privacy Shield Principles.

  • 21. Records and Audit Rights

    VAASARA shall have the right to audit your compliance with payments, copyright, Confidential Information, and any other restrictions and/or obligations in this Agreement.

  • 22 General Terms

    1) Relationship of the Parties. For all purposes of this Agreement, you and VAASARA shall be and act independently and not as partners, joint ventures, agents, employees or employers of the other. You shall not have any authority to assume or create any obligation for or on behalf of VAASARA, express or implied, and you shall not attempt to bind VAASARA to any contract.

    2) Non-Solicitation. You agree to not solicit for hire any employee of VAASARA with whom you have, at any time, interacted with for the purposes of doing business with VAASARA for the duration of the Agreement or within twelve (12) months after the termination of the Agreement and will not solicit for hire a director or officer of VAASARA who was or is employed by VAASARA while this agreement is in place for the duration of the agreement or within twelve (12) months after the termination of the agreement. Nothing in this provision shall be construed to prevent any individual from being hired by you. If you breach this obligation to not solicit VAASARA employees as provided in this Agreement and the solicited employee is hired by you, you shall pay VAASARA an amount equal to fifty percent (50%) of the solicited employee’s new salary as liquidated damages. The parties agree that quantifying losses arising from your solicitation is inherently difficult insofar as the solicitation may impact VAASARA’s ability to retain personnel and resulting need to recruit, hire and train replacement talent and further stipulate that the agreed upon sum is not a penalty, but rather a reasonable measure of damages, based upon the parties’ experience and given the nature of losses that may result from your solicitation.

    3) Severability. If any court of competent jurisdiction finds any provision of this Agreement unenforceable, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remainder of this Agreement will continue in full force and effect.

    4) Governing Law; Dispute. This Agreement will be governed by the laws of U.A.E., without giving effect to any principles that would provide for the application of the laws of any other jurisdiction. The United Nations Convention for the International Sale of Goods will not apply to this Agreement. You and VAASARA agree to submit to the personal jurisdiction of the courts located within the emirate Dubai. Notwithstanding the foregoing, you agree that VAASARA may, at any time, apply for injunctive remedies (or an equivalent type of urgent legal relief) in any applicable jurisdiction. You agree that regardless of any statute or law to the contrary, any claim or cause of action you may have arising out of or related to use of the API or the Service or otherwise under this Agreement must be filed within one (1) year after such claim or cause of action arose or you hereby agree to be forever barred from bringing such claim.

    5) No Waiver of Rights by VAASARA. VAASARA’s failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

    6) Construction. The headings of sections of this Agreement are for convenience only and are not to be used in interpreting this Agreement. As used in this Agreement, the word “including” means “including but not limited to.”

    7) Entire Agreement. This Agreement constitutes the entire agreement between the parties regarding the subject hereof and supersedes all prior or contemporaneous agreements, understandings, and communication, whether written or oral, relating to such subject matter.

VAASARA Branding Guidelines*

In order for us to connect the world of wellness, we need people to know exactly who we are at VAASARA, so it's vital that we present a clear and consistent brand. That's why we created these VAASARA Branding Guidelines ("Guidelines"). When our brand is clear to consumers, we can build the relationships that make us more and more useful to you as a partner.

All written and designed aspects of the VAASARA, FZ LLE. ("VAASARA") brand are VAASARA intellectual property and are valuable assets of the corporation. VAASARA permits the use of its brand, name, trademarks, service marks, company marks, product marks, web pages, screenshots, logos, and other brand features (which we will refer to as "marks and logos" moving forward) only as specified in these Guidelines. Any use that falls outside of these Guidelines, and that is not based on separate written and signed permission, is strictly prohibited.

  • 1. Who are these Guidelines for?

    These Guidelines apply to VAASARA employees, customers, licensees, developers, partners, consultants, outside vendors, the media, and other third parties ("you"). By using VAASARA marks and logos, you agree to adhere to these Guidelines and specifically to the use requirements and terms below. If you have a separate written and signed agreement with VAASARA that addresses the use of the VAASARA brand, that agreement shall govern your use of VAASARA marks and logos.

  • 2. VAASARA marks and logos

    You may refer to VAASARA products and services by their associated marks and logos so long as such references are truthful, fair, not misleading, and comply with these Guidelines, which may be modified by VAASARA from time to time in the sole discretion of VAASARA.

    When referring to VAASARA products and services,

    VAASARA marks and logos must be used as provided by VAASARA with no modifications.

    Do not incorporate VAASARA marks or logos into your own product names, service names, trademarks, logos, company names, domain names, website title, publication title, application icon, favicon, or the like.

    Do not adopt marks or logos that are confusingly similar to VAASARA marks and logos.

    Do not display VAASARA marks and logos in any manner that can be reasonably interpreted to suggest that any content has been authorized by—or represents the views or opinions of—VAASARA or VAASARA personnel.

    Use the appropriate trademark symbol and trademark acknowledgment that VAASARA owns the marks and/or logos in question. If you are creating ads, white papers, sales materials, or general collateral using the VAASARA logo, following the terms set in these Guidelines or with written permission from VAASARA, we ask that you put one of the following taglines at the bottom of the page, at the bottom of the ad, or at the bottom of the design whenever you feature the VAASARA logo:

    © 2018 VAASARA, FZ LLE. All rights reserved. VAASARA and the VAASARA logo are registered trademarks of VAASARA, FZ LLE.

    © 2018 VAASARA, FZ LLE. All rights reserved. [Insert Trademark] is a trademark of VAASARA, FZ LLE.

    Logo display: The VAASARA logo must stand alone. To preserve the integrity and clarity of the VAASARA logo, you must ensure the presence of a certain amount of "clear space" between the VAASARA logo and other graphic or textual elements.

    Logo and background color: The VAASARA logo should always be used in color for online use. The VAASARA logo should also be used in color for print applications unless the color version is not practical, in which case the logo can be reproduced in solid black. The preferred background color for the logo is solid white. When a solid white color is not practical, the logo may be used on a solid, light background color. The high-resolution logo must be used for all print applications.

    Logo updates: From time to time, VAASARA may update logos. Please check here for the most up-to-date logos. You may not create any new publications using the old logos, and VAASARA expects partners to update existing publications to the current logos within 90 days of the publication of new logos. Moreover, VAASARA reserves the right to request that VAASARA logos be updated and to disallow the use of old VAASARA logos.

    If you are a member of the media and have any specific logo requirements, please contact us at

    Logo size: VAASARA logos can be found in these Guidelines in different formats and resolutions.

    If you would like to use VAASARA logos digitally, use the PNG logos. To ensure the logo resolution and quality are not compromised, the PNG logos may not be enlarged beyond their native/maximum size. The PNG logo must be presented at a width of at least 100 pixels, as shown below. The PNG logo must be presented at a width of at least 80 pixels.

    If you need to enlarge VAASARA logos, for instance in print or for publication, use the SVG logos. These can be enlarged beyond their native size. In print, the SVG logo must be presented at a width of at least 1.25 inches, as shown below. In print, the SVG logo must be presented at a width of at least 1 inch.

    Termination: VAASARA may ask you to stop using the marks at any time. You must agree to stop using the marks and logos within a reasonable period of the time from when VAASARA makes the request. You may not, in any situation, continue to use the marks and logos for more than seven (7) calendar days after VAASARA makes the request.

    Reservation of rights: VAASARA is the owner of all rights in the marks and logos and reserves all rights save the limited license granted here. Your use of the marks and logos pursuant to this license shall not be construed as limiting any of the VAASARA rights in the marks and logos.

    VAASARA disclaims any warranties that may be express or implied by law regarding VAASARA marks and logos (to the extent permitted by law), including warranties against infringement.

  • 3. Use of the VAASARA name

    Any use of the VAASARA name or reference to VAASARA in public announcements, editorials, or advertisements—including but not limited to press releases, published articles, editorials, and advertorials—must be reviewed and approved by VAASARA in advance, through written permission. If you are interested in obtaining approval to use the VAASARA name, email

    Whenever referring to our company online, in print, or elsewhere, always refer to us as VAASARA using ALL CAPS, every time.

    Correct: VAASARA

    Incorrect: Vaasara, VAS, VR, VAASARA Online, VaasaraOnline

    Do not use our company name with an apostrophe followed by an "s." This may require restructuring the occasional sentence, as you'll note has been done throughout this document.

    Correct: VAASARA software, VAASARA employees

    Incorrect: VAASARA's software, VAASARA's employees

  • 4. VAASARA logos

    You may only use the VAASARA logo without a license only under the following limited circumstances:

    In advertising, in marketing collateral, or on a website that references your connection with VAASARA, or

    In an area of a website, advertising, or marketing collateral exclusively dedicated to the sale of VAASARA products, and in such a manner that associates licensed VAASARA software with the VAASARA logo.

    Logos for use by third-party developers

    As a third-party developer of VAASARA, you may download logos for use on your website and in connection with your application if it offers access to VAASARA APIs. Using VAASARA APIs does not, however, establish a partnership. Please do not imply a partnership with VAASARA unless there is a formal, written, current, and signed partnership agreement.

    The "Powered by VAASARA" logo, must be displayed on every page, screen, or interface where VAASARA API data has a presence, and it must be displayed adjacent to where the implementation appears in your UI. The API logo or text must be an active link to

    If you would like to use the "Powered by VAASARA" logo digitally, use the PNG version. To ensure the logo resolution and quality are not compromised, the PNG logo may not be enlarged beyond its native/maximum size. This PNG logo must be presented at a width of at least 100 pixels.

    Logos for use by partners

    If you have a current agreement with VAASARA other than a license to use VAASARA APIs, you may download the VAASARA "partner badge" for use in accordance with the terms of your agreement with VAASARA and these Guidelines.

    The VAASARA partner badge must stand alone. To preserve the integrity and clarity of the VAASARA partner badge, you must ensure the presence of a certain amount of "clear space" between the partner badge and other graphic or textual elements. That "clear space" must be—at minimum—half the height of the badge.

    To download the partner badge, please contact us at

    Logos for use by the media

    Logos may be downloaded for use in reporting on VAASARA business. These logos may not be altered, combined with other marks and logos, or used in a misleading manner. If you are a member of the media and have any specific requirements, please contact us at

    We remind media entities to kindly note that the proper and legal spelling of our company name is "VAASARA" (in ALL CAPS).

  • 5. Screenshots

    You may not use screenshots of the VAASARA homepage, company page, products pages, or class and appointment booking pages in VAASARA Software. If you would like a screenshot that is approved for use, contact us at

  • 6. Printed materials, film, and television

    VAASARA does not allow the use of its logos or the name "VAASARA" in the title or otherwise on the cover of books or other publications without prior written permission of VAASARA. For the use of screenshots in a book or other printed materials, see "Screenshots" above. If you are interested in using the VAASARA name or logos in a publication, please contact us at If you would like to use VAASARA logos in a television or film or video production, please contact us at

  • 7. Blogs

    VAASARA does not allow the use of the name VAASARA in the title of blogs or otherwise in the blog, except as a descriptive reference to VAASARA or its services. VAASARA does not allow the use of its logos in blogs without prior written permission from VAASARA.

  • 8. Manufactured items

    Generally, VAASARA does not permit the use of its marks and logos on manufactured or merchandising products (T-shirts, packaging, other memorabilia). If you wish to use VAASARA marks and logos on manufactured or merchandising items, please contact us at and we will consider the request.

  • 9. Additional information

    VAASARA requires that you conform to these Guidelines in your use of any writing, branding, or other communications. VAASARA has complete discretion in determining if your use violates any of the Guidelines. If you would like to make use of VAASARA marks and logos in a manner that does not fit within these Guidelines, you must seek our prior written permission by contacting us at

    For assistance in understanding these Guidelines, contact us at

VAASARA Professional Services Agreement*

Last Updated: December 16, 2018

These professional services terms (“Professional Services Terms”), in addition to the VAASARA Terms of Service located at (the “VAASARA Terms of Service”), and/or the VAASARA API Terms of Use located at (the “API Terms of Use”) govern the procurement of certain services provided to you by VAASARA (collectively, these Professional Services Terms, the VAASARA Terms of Service, and/or the API Terms of Use shall be the “Agreement”). Capitalized terms used in these Professional Services Terms but not otherwise defined herein will have the meaning given to them in the VAASARA Terms of Service and/or the API Terms of Use.

  • 1. Services

    VAASARA shall provide the services to you as described in a fully executed Statement of Work (“SOW”) (the "Professional Services") in accordance with this Agreement. You agree that your purchase of Professional Services is not contingent on the delivery of any future service software functionality or features or on any oral or written public comments by us regarding future software functionality or features.

  • 2. Performance Dates

    VAASARA shall use reasonable efforts to meet any performance dates specified in the SOW, and any such dates shall be estimates only.

  • 3. Your Obligations

    a) cooperate with us in all matters relating to the Professional Services and provide such access to your premises, and such office accommodation and other facilities as may reasonably be requested by us, for the purposes of performing the Professional Services;

    b) respond promptly to any VAASARA request to provide direction, information, approvals, authorizations or decisions that are reasonably necessary for VAASARA to perform the Professional Services in accordance with the requirements of this Agreement;

    c) provide such materials or information as VAASARA may reasonably request to carry out the Professional Services in a timely manner;

    d) ensure that any materials or information you provide are complete and accurate in all material respects; and

    e) obtain and maintain all necessary licenses and consents and comply with all applicable laws in relation to your business and the Professional Services.

  • 4. Your Acts or Omissions

    If VAASARA's performance of its obligations under this Agreement is prevented or delayed by any act or omission by you or your agents, subcontractors, consultants or employees, VAASARA shall not be deemed in breach of its obligations under this Agreement or otherwise liable for any costs, charges or losses sustained or incurred by you, in each case, to the extent arising directly or indirectly from such prevention or delay.

  • 5. Change Orders

    a) Any changes to a SOW will require a written change order signed by the parties prior to implementation of the changes.

    b) Notwithstanding Section 5(a), VAASARA may, from time to time change the Professional Services without the consent of you provided that such changes do not materially affect the nature or scope of the Professional Services, or the fees or any performance dates set forth in the SOW.

    c) VAASARA may charge for the time it spends assessing and documenting a change request from you on a time and materials basis in accordance with the SOW.

  • 6. Fees and Expenses; Payment Terms; Interest on Late Payments

    a) In consideration of the provision of the Professional Services by VAASARA and the rights granted to you under this Agreement, you shall pay the fees set forth in the SOW.

    b) You agree to reimburse VAASARA for all reasonable travel and out-of-pocket expenses incurred by VAASARA in connection with the performance of the Professional Services.

    c) You shall pay all invoiced amounts due to VAASARA upon receipt of the invoice. You shall make all payments hereunder in AED (UAE Dirham) by credit card, wire transfer or check. All payments are non-refundable and non-cancelable.

    d) In the event payments are not received by VAASARA within five (5) days after becoming due, VAASARA may:

    a. charge interest on any such unpaid amounts at a rate of one and a half percent (1.5%) or the maximum interest permitted by applicable law, whichever is less, plus costs of collection, from the date such payment was due until the date paid; and

    b. suspend performance for all Professional Services until payment has been made in full.

  • 7. Taxes

    Fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction (collectively, “Taxes”). You are responsible for paying all Taxes associated with purchases and transactions under this Agreement, except for taxes based on VAASARA’s income. If VAASARA is legally required to pay or collect any Taxes on your behalf, VAASARA will invoice you and you will pay the invoiced amount.

  • 8. Intellectual Property

    All intellectual property rights, including copyrights, patents, patent disclosures and inventions (whether patentable or not), trademarks, service marks, trade secrets, know-how, and other confidential information, trade dress, trade names, logos, corporate names and domain names, together with all of the goodwill associated therewith, derivative works and all other rights in and to all documents, work product and other materials that are delivered to you under this Agreement or prepared by or on behalf of VAASARA in the course of performing the Professional Services, including any items identified as such in the SOW (collectively, the "VAASARA Intellectual Property”) shall be owned by VAASARA.

  • 9. Warranty

    VAASARA represents and warrants to you that it shall perform the Professional Services using personnel of required skill, experience and qualifications and in a professional and workmanlike manner in accordance with generally recognized industry standards for similar services and shall devote adequate resources to meet its obligations under this Agreement.

  • 10. Disclaimer of Warranties


  • 11. Limitations and Exclusions of Liability



    c) The limitation of liability set forth in Section 11(b) above shall not apply to (i) liability resulting from VAASARA’s gross negligence or willful misconduct and (ii) death or bodily injury resulting from VAASARA's negligent acts or omissions.

  • 12. Indemnificatio

    You agree to indemnify, defend, and hold harmless VAASARA from and against any and all third party claims alleged or asserted and all related charges, damages and expenses (including, but not limited to, reasonable attorneys’ fees and costs) arising from or relating to: (i) any actual or alleged breach by you of any provisions of this Agreement; (ii) any actual or alleged violation by you of the intellectual property rights or other rights of any third party; and (iii) any negligent or intentional misconduct by you.

  • 13. Termination

    In addition to any remedies that may be provided under this Agreement, VAASARA may terminate this Agreement with immediate effect, if you:

    a) fail to pay any amount when due under this Agreement and such failure continues for ten (10) days after your receipt of written notice of nonpayment;

    b) have not otherwise performed or complied with any of the terms of this Agreement, in whole or in part; or

    c) become insolvent, file a petition for bankruptcy or commence or have commenced against you proceedings relating to bankruptcy, receivership, reorganization or assignment for the benefit of creditors.

  • 14. Survival

    Provisions of this Agreement, which by their nature should apply beyond their terms, will remain in force after any termination or expiration of this Agreement including, but not limited to, the following Sections: 8, 9, 10, 11, 12, 14, and 15.

  • 15. Incorporation of Terms

    15. Incorporation of Terms. You acknowledge that the Professional Services Terms are hereby incorporated into and made part of the VAASARA Terms of Service and/or the API Terms of Use. Except as expressly provided herein, any dispute or claim arising from or relating to these Professional Services Terms or the Professional Services is subject to the terms in the VAASARA Terms of Service and/or API Terms of Use. In the event of any conflict between the VAASARA Terms of Service and/or the API Terms of Use, and these Professional Services Terms, the Professional Services Terms will apply with respect to the provision and use of the Professional Services.

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